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Return Policy

Your complete satisfaction is our ultimate goal.

If there is a problem with your order, please begin by contacting Customer Service immediately- email: customerservice@chemocarekits.com. Please provide as much information as you can about the problem, including your order number, the name of the affected product(s), and whether you prefer a refund or replacement. Customer Service will respond to you as quickly as possible. Please do not discard any items until you have spoken with a Customer Service.

ChemoCareKits will issue a full refund or send a replacement kit if any or all of the products are damaged and if your original product is returned within 30 days of original delivery. No refunds, credits or replacements will be issued if any of the items have been opened or used.

If an individual item is damaged during shipment, please contact Customer Service for a replacement.

Partial kits or individual items cannot be returned for credit. No refunds will be issued for unused individual items.

Only those kits sent back in their entirety will be replaced or refunded if returned within 30 days of delivery.

Return Shipping and Processing

If you still have it, the box your order arrived in should be sufficient to make sure that your return arrives back at our distribution center undamaged. Padded envelopes are not an effective way to protect your return shipment, as items may be crushed during transit. Please pack your return shipment securely to ensure that the items are not damaged.

Once we receive your return, we will issue a credit or refund within 30 days and send you an e-mail confirmation.

If you no longer have your packing slip, please contact us for return instructions.

If you have any questions regarding returns, please email us at: customerservice@chemocarekits.com or call us at 800-571-2108.

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In September of 2010, my sister, Piper, was diagnosed with breast cancer.

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